Privacy

Last updated 17 October 2026

Who we are

CareHomeUK is run by Burfield Digital Limited, a company registered in England and Wales with company number 05980969. Questions about anything on this page go to privacy@besthomecarers.com.

Searching and browsing

You can use the whole directory without telling us who you are. A postcode you search for is sent to postcodes.io to find its location, and is not stored by us. Your shortlist and the homes you viewed recently are kept in your own browser, not on our servers, so they stay on that device and disappear if you clear your browser data.

Enquiries

If you send an enquiry to a care home through this site, we keep what you put in the form (your name, email or phone number, your message, and any details you choose to give about the care needed, who is paying and your postcode) and show it to that home on its CareHomeUK dashboard so it can reply. We do not pass it to anyone else, and we do not sell it. Only homes that have claimed their listing can receive enquiries. When you reveal a home’s phone number we count that it happened, with no details about you. Enquiries are deleted 24 months after we receive them.

Reviews

If you write a review, the name you give is published with it. Your email address is never published: we hold it so we can contact you if we need to check the review is genuine, and keep it while the review is published or waiting to be checked. A review we do not publish, or take down, is deleted with your email 12 months later.

Care home accounts

If you claim a home’s listing, we hold your email address and the homes you claimed for as long as the account is open, and send you sign-in links by email. The account is shared with our sister site besthomecarers.com, run by the same company. What you add to a listing (fees, facilities, a description) is published on it because you chose to put it there.

Measuring how the site is used

We use Vercel Web Analytics and Speed Insights to count visits and see how fast pages load. They do not use cookies and do not identify you. We also count views of each home’s page and clicks to its website, with no details about you, so a home that claims its listing can see the interest it has had.

Who else handles it

The site is hosted by Vercel and data is stored with Supabase. Each handles information only to run its part of the service for us.

The homes we list

The details of each home come from the public registers. Where the Scottish register names a manager or gives a personal email address, we do not republish it.

Your rights

You can ask what we hold about you and ask us to correct or delete it at privacy@besthomecarers.com, and complain to the Information Commissioner’s Office.